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Breaking rumour: Autonomy to buy Open Text ?
July 23rd, 2010 by The Orange Rag
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Hot off the rumour-mill: Autonomy may announce a large
acquisition very shortly. Open Text, the listed Canadian software
company, as a possible target.
www.glgroup.com/News/Autonomy-to-Announce-Large-Acquisition--Open-Text-Tipped-As-Possible-Target-49639.html
www.glgroup.com/News/Autonomy-to-Announce-Large-Acquisition--Open-Text-Tipped-As-Possible-Target-49639.html
Thomson Reuters buy CaseLogistix from Anacomp
July 14th, 2010 by The Orange Rag
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Thomson Reuters today announced that it has acquired document review software CaseLogistix from Anacomp Inc. Terms of the deal were not disclosed.
CaseLogistix provides document review, data ingestion and production tools to help litigation teams manage the electronic discovery review process. The acquisition is described by Thomson Reuters as a critical next step in furthering its litigation strategy as CaseLogistix expands the Westlaw Litigator set of integrated tools, services and content. CaseLogistix and its employees will be aligned with the litigation business within Thomson Reuters Legal under the direction of Allison Guidette, VP & general manager of Litigation.
CaseLogistix provides document review, data ingestion and production tools to help litigation teams manage the electronic discovery review process. The acquisition is described by Thomson Reuters as a critical next step in furthering its litigation strategy as CaseLogistix expands the Westlaw Litigator set of integrated tools, services and content. CaseLogistix and its employees will be aligned with the litigation business within Thomson Reuters Legal under the direction of Allison Guidette, VP & general manager of Litigation.
July issue of American Legal Technology Insider – alternative format
July 8th, 2010 by The Orange Rag
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Don't panic, we are just experimenting with some page flipping software. PS: don't try this on an iPad as you'll see nothing, embedded Flash and all that...
July issue of American Legal Technology Insider out now
July 8th, 2010 by The Orange Rag
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The July issue of the American Legal Technology Insider newsletter is out now. You can download a copy free of charge from the attached PDF file link – and you can register to have issues sent direct to your email inbox by sending your details to altisubs@legaltechnology.com
Top stories this time include the results of a survey conducted by Smart WebParts into lawyer time recording practices. The findings include...
• The average leakage (lawyers and other time keepers failing to report all billable time) ranges from $20,000 to $40,000 per person, per year.
• The overhead cost of keeping time is heavy, with a mean 3.1 hours per month per individual devoted to filling out timesheets. As the mean billing rate of respondents was $438 per hour, this indicates an imputed cost of $16,294 per person, per year.
• 60% if respondents reported reconstructive time keeping practice, entering their time at the end of the day or days later by looking at emails, phone logs and appointments – only 38% said they enter time contemporaneously.
• Only 54% said they prepared timesheets daily – 21% said they did it between once and twice a month.
• As for accuracy? Nearly half (47%) of all respondents said their timesheets are “accurate over time, it all evens out.”
Top stories this time include the results of a survey conducted by Smart WebParts into lawyer time recording practices. The findings include...
• The average leakage (lawyers and other time keepers failing to report all billable time) ranges from $20,000 to $40,000 per person, per year.
• The overhead cost of keeping time is heavy, with a mean 3.1 hours per month per individual devoted to filling out timesheets. As the mean billing rate of respondents was $438 per hour, this indicates an imputed cost of $16,294 per person, per year.
• 60% if respondents reported reconstructive time keeping practice, entering their time at the end of the day or days later by looking at emails, phone logs and appointments – only 38% said they enter time contemporaneously.
• Only 54% said they prepared timesheets daily – 21% said they did it between once and twice a month.
• As for accuracy? Nearly half (47%) of all respondents said their timesheets are “accurate over time, it all evens out.”
CPA Global tell their customers “don’t panic”
July 7th, 2010 by The Orange Rag
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Here's an interesting story CPA Global (best know in the law firms world for its LPO/legal process outsourcing services) issues yesterday. While it primarily relates to other services, over and beyond conventional legal process outsourcing (and, it should be noted, does not involve either CPA Global or its customers) it does raise the risk-related issue of what can happen when your outsourcer becomes the subject of litigation that could place in jeopardy the services you have outsourced to them? And, it also echoes another concern associated with Cloud-based services, namely what happens to your data if the SaaS operator's servers are seized/closed down for legal reasons.
The interesting dimension here is that WhitServe is not only taking legal action against the service providers who are alleged to have infringed their patents but also against their customers. In a worse-case scenario presumably you could not only lose your data but also suffer the added indignity of being sued for the privilege?
Open Letter to Clients - July 2010
Dear Valued Client,
WhitServe patent infringement suits
In the wake of increasing publicity and market comment about the patent infringement law suits that have been filed by WhitServe LLC against another IP management services provider and several of their clients, I am writing to reassure you that there is no danger of your organisation becoming involved in similar legal action with regard to your use of CPA Global's products and services.
CPA Global has held a worldwide licence covering all WhitServe's relevant patents since August 2006.
As you may have read, on 25 May 2010, WhitServe, which owns several patents relating to the delivery of professional services over the internet, was awarded more than US$8 million in damages to be paid by the IP services provider in question. On 18 June 2010, WhitServe filed a similar suit for patent infringement against a number of that provider's clients.
WhitServe is seeking an injunction against those clients, as well as damages for losses suffered due to the alleged infringement of WhitServe's patent rights. WhitServe has stated its intention to pursue more of the provider's clients.
At CPA Global, we take risk management very seriously and value the trust that our clients place in us. In order to ensure our ability to protect your IP assets, we acquired a worldwide licence for the WhitServe patents. Therefore, you need not be concerned about: our ability to continue performing IP renewal services for you; the cost of defending yourself against a lawsuit for infringement; or the threat of financial penalties resulting from such a law suit.
Kind regards,
Peter Sewell
Chief Executive Officer
CPA Global
The interesting dimension here is that WhitServe is not only taking legal action against the service providers who are alleged to have infringed their patents but also against their customers. In a worse-case scenario presumably you could not only lose your data but also suffer the added indignity of being sued for the privilege?
Open Letter to Clients - July 2010
Dear Valued Client,
WhitServe patent infringement suits
In the wake of increasing publicity and market comment about the patent infringement law suits that have been filed by WhitServe LLC against another IP management services provider and several of their clients, I am writing to reassure you that there is no danger of your organisation becoming involved in similar legal action with regard to your use of CPA Global's products and services.
CPA Global has held a worldwide licence covering all WhitServe's relevant patents since August 2006.
As you may have read, on 25 May 2010, WhitServe, which owns several patents relating to the delivery of professional services over the internet, was awarded more than US$8 million in damages to be paid by the IP services provider in question. On 18 June 2010, WhitServe filed a similar suit for patent infringement against a number of that provider's clients.
WhitServe is seeking an injunction against those clients, as well as damages for losses suffered due to the alleged infringement of WhitServe's patent rights. WhitServe has stated its intention to pursue more of the provider's clients.
At CPA Global, we take risk management very seriously and value the trust that our clients place in us. In order to ensure our ability to protect your IP assets, we acquired a worldwide licence for the WhitServe patents. Therefore, you need not be concerned about: our ability to continue performing IP renewal services for you; the cost of defending yourself against a lawsuit for infringement; or the threat of financial penalties resulting from such a law suit.
Kind regards,
Peter Sewell
Chief Executive Officer
CPA Global
Tikit publishes details of its eMarketing Suite roadmap
July 2nd, 2010 by The Orange Rag
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Tikit’s product roadmap for its eMarketing Suite v4.8 outlines the range of functionality that will be available early 2011 to complement LexisNexis’s InterAction CRM system.
TheTikit eMarketing User Group meetings held in the USA and the UK encouraged clients to participate in interactive sessions providing a forum for them to make suggestions about the direction in which they would like to take the future development of the eMarketing Suite. The result is an exciting product roadmap that offers ongoing innovation to provide clients with a comprehensive solution to their e-marketing requirements. This collaborative approach will form the basis of all future developments and roadmaps.
“We are very excited today to announce a product roadmap that demonstrates the breadth, depth and future direction of the Tikit eMarketing Suite” said head of development Mark Garnish. “Our focus throughout the process was on placing the needs of our clients first by providing a solution based on what is important to them. It has been a collaborative effort, and this heralds the development process for future releases. I am particularly excited by the benchmarking changes that will allow eMarketing users to compare their performance, anonymously, with their peers. With over 200 clients of the software worldwide, including some of the largest firms in the UK and North America, this will become a valuable tool to improve and measure the success of marketing campaigns”.
As well as the inclusion of benchmarking, clients can also look forward to enhanced reporting and improved bounce back management. Details of these and other enhancements that will be delivered in version 4.8 will be available to all clients via the Tikit Client Portal.
Comment: the benchmarking app will allow users to measure the success of their campaigns relative to other firms within the market. For example, if you are consistently getting a 3% response to an email marketing campaign compared with an industry average of (say) 9%. then this would be a pretty strong hint that you needed to rethink the design of your emarketing.
TheTikit eMarketing User Group meetings held in the USA and the UK encouraged clients to participate in interactive sessions providing a forum for them to make suggestions about the direction in which they would like to take the future development of the eMarketing Suite. The result is an exciting product roadmap that offers ongoing innovation to provide clients with a comprehensive solution to their e-marketing requirements. This collaborative approach will form the basis of all future developments and roadmaps.
“We are very excited today to announce a product roadmap that demonstrates the breadth, depth and future direction of the Tikit eMarketing Suite” said head of development Mark Garnish. “Our focus throughout the process was on placing the needs of our clients first by providing a solution based on what is important to them. It has been a collaborative effort, and this heralds the development process for future releases. I am particularly excited by the benchmarking changes that will allow eMarketing users to compare their performance, anonymously, with their peers. With over 200 clients of the software worldwide, including some of the largest firms in the UK and North America, this will become a valuable tool to improve and measure the success of marketing campaigns”.
As well as the inclusion of benchmarking, clients can also look forward to enhanced reporting and improved bounce back management. Details of these and other enhancements that will be delivered in version 4.8 will be available to all clients via the Tikit Client Portal.
Comment: the benchmarking app will allow users to measure the success of their campaigns relative to other firms within the market. For example, if you are consistently getting a 3% response to an email marketing campaign compared with an industry average of (say) 9%. then this would be a pretty strong hint that you needed to rethink the design of your emarketing.
Deadlines ahoy for American Insider
July 2nd, 2010 by The Orange Rag
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Work has now started on the July issue of the American Legal Technology Insider newsletter. The deadline for copy is close of business (EST) on Tuesday 6th July – we thought we'd better mention this in bold as the Monday is the 4th July public holiday in the US and all the American PRs will be way too busy barbecuing George III burgers (or whatever it is they do to celebrate 4th July) to remember to send us any stories.
Win a £100k BPM make-over with Winscribe
July 1st, 2010 by The Orange Rag
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To mark the launch of Winscribe BPM, Winscribe’s new business process management solution, the company is running a global draw for a business process makeover worth up to £100,000 for one law firm.
Anyone wishing to enter can do so by visiting the Winscribe website www.winscribe.com and click on the contest button within the showcase section on the homepage. For a chance to win, visitors need to provide their contact details and some words on why their firm should receive the business process makeover. All visitors who register will be placed into a separate prize draw to win an iPad. Additional entries for this draw will also be provided for those referring colleagues from other firms, who are interested in Winscribe BPM or the grand prize. Product manager Ryan Bavery says "this is the biggest prize opportunity Winscribe has ever offered and the buzz being generated is really exciting."
Anyone wishing to enter can do so by visiting the Winscribe website www.winscribe.com and click on the contest button within the showcase section on the homepage. For a chance to win, visitors need to provide their contact details and some words on why their firm should receive the business process makeover. All visitors who register will be placed into a separate prize draw to win an iPad. Additional entries for this draw will also be provided for those referring colleagues from other firms, who are interested in Winscribe BPM or the grand prize. Product manager Ryan Bavery says "this is the biggest prize opportunity Winscribe has ever offered and the buzz being generated is really exciting."
Interaction launch Strategic Account Mangement
June 22nd, 2010 by The Orange Rag
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LexisNexis has announced the global launch of InterAction Strategic Account Management, a new customer relationship management (CRM) application for professional services firms. Strategic Account Management equips multi-disciplinary client teams with tools that improve their performance across multiple offices and geographic locations. Businesses can now enhance knowledge sharing and better track, coordinate and align the activities of individual team members with broader account management and client satisfaction goals.
InterAction Strategic Account Management is the first application for professional service markets to integrate a CRM solution built on the Microsoft.NET framework, providing compatibility with Microsoft SharePoint. This platform facilitates information sharing across multiple software programs, making content and insights from the InterAction CRM database and the Strategic Account Management application seamlessly accessible on SharePoint portals and dashboards.
Existing InterAction customers can use Strategic Account Management to strengthen collaboration of client teams across multiple offices, geographic locations and an array of practice areas with immediate data access, visibility and sharing provided by the .NET framework.
“Large, geographically dispersed client teams often struggle to operate efficiently and cohesively,” said Tim Cheadle, general manager for LexisNexis Enterprise Solutions. “InterAction Strategic Account Management enables multiple-user collaboration across the enterprise, and provides team leaders with the ability to address challenges and enhance performance while improving client satisfaction with a built-in feedback mechanism.”
Once Strategic Account Management is launched, InterAction data seamlessly integrates into the new application enabling synchronisation of teams’ strategic communication and tracking of client issues. Team leaders can better manage processes, set and drive goals and track performance while improving productivity and cross-selling opportunities. Strategic Account Management introduces a number of new features that go beyond contact management, marketing automation and relationship intelligence, which are already offered by InterAction. These new features include:
• Ability to set and manage goals by revenue targets, relationships and customer satisfaction. Strategic Account Management users can also create customized goals to suit corporate or team needs.
• Ability to broadcast from within the Strategic Account Management application, with announcements to the entire team, wherever they may be located
• Task management and notification
• Management of client issues and tracking of opportunities
InterAction Strategic Account Management is the first application for professional service markets to integrate a CRM solution built on the Microsoft.NET framework, providing compatibility with Microsoft SharePoint. This platform facilitates information sharing across multiple software programs, making content and insights from the InterAction CRM database and the Strategic Account Management application seamlessly accessible on SharePoint portals and dashboards.
Existing InterAction customers can use Strategic Account Management to strengthen collaboration of client teams across multiple offices, geographic locations and an array of practice areas with immediate data access, visibility and sharing provided by the .NET framework.
“Large, geographically dispersed client teams often struggle to operate efficiently and cohesively,” said Tim Cheadle, general manager for LexisNexis Enterprise Solutions. “InterAction Strategic Account Management enables multiple-user collaboration across the enterprise, and provides team leaders with the ability to address challenges and enhance performance while improving client satisfaction with a built-in feedback mechanism.”
Once Strategic Account Management is launched, InterAction data seamlessly integrates into the new application enabling synchronisation of teams’ strategic communication and tracking of client issues. Team leaders can better manage processes, set and drive goals and track performance while improving productivity and cross-selling opportunities. Strategic Account Management introduces a number of new features that go beyond contact management, marketing automation and relationship intelligence, which are already offered by InterAction. These new features include:
• Ability to set and manage goals by revenue targets, relationships and customer satisfaction. Strategic Account Management users can also create customized goals to suit corporate or team needs.
• Ability to broadcast from within the Strategic Account Management application, with announcements to the entire team, wherever they may be located
• Task management and notification
• Management of client issues and tracking of opportunities
New event: Confidentiality management seminar in LA
June 15th, 2010 by The Orange Rag
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The Frayman Group is giving a presentation of its Compliguard Protect system to help law firms manage their ethical walls, establish and monitor screens, deal with information barrier requirements and handle the legal complexities of bringing laterals on board. The event takes place at the Los Angeles offices of Latham & Watkins on 25 June. It starts at 11:00am and lunch will be served following a demonstration of the product. For details see http://guestlistapp.com/events/23070
